Shipping policy

Shipping Policy

At Amber Frage, we aim to process and dispatch orders as quickly and carefully as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping information and tracking details where tracking is available.

2. Delivery Times

Estimated delivery times depend on the delivery destination and shipping service selected at checkout.

United Kingdom: Approximately 2–5 business days after dispatch.

International Orders: Approximately 5–15 business days after dispatch, depending on the destination and carrier.

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of courier issues, weather, customs processing, public holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination, order size, weight, and available shipping service.

Any applicable shipping charges will be shown before you complete your purchase.

4. Tracking

Where a tracked delivery service is used, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

5. International Orders

Customers ordering from outside the United Kingdom may be responsible for applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

Amber Frage is not responsible for delays caused by customs or for charges imposed by the destination country's authorities.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be resent.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

Email: alibangash457@gmail.com

Please provide your order number and, where appropriate, photographs of the damaged packaging and product so that we can investigate the issue with the delivery carrier.

If tracking shows that a package has been delivered but you cannot locate it, please contact us so we can investigate the matter.

8. Delivery Delays

While we work with delivery providers to ensure timely delivery, Amber Frage cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances beyond our reasonable control, including severe weather, courier disruptions, customs delays, or other unforeseen events.